SUBSCRIPTIONS / POLICY
CANCELLATION\nAND REFUNDS.
This policy applies to Yanko subscriptions priced in HK$. It explains how to stop renewal and how to request a refund for each subscription payment.
Cancel a subscription
You can request cancellation at any time through the account or billing control made available for your subscription. A cancellation stops the next renewal and leaves access available through the end of the period already paid for. If a cancellation control is temporarily unavailable, contact support from the subscription email before the renewal date.
Seven-day refund window
Each subscription payment may be submitted for a refund within 7 days of that payment. The window is measured from the payment timestamp, not from the date you first opened the app. This rule applies separately to each subscription payment.
How to request a refund
Contact the published Yanko support address from the email associated with the subscription. Include the account email, plan name, payment date, amount, and the reason for the request. Do not send a full card number, security code, password, or authentication token.
Processing and outcome
Support will confirm receipt, verify the payment record, and explain the outcome. An approved refund is sent through the original payment route where the payment provider supports it. Bank or card posting times are controlled by the payment provider and may take additional business days.
Cancellation is not the same as a refund
Cancellation stops a future renewal. It does not, by itself, reverse a completed payment or remove access immediately. A refund request must be made separately within the stated window.
Consumer rights
Nothing in this policy removes a non-waivable consumer right or a remedy required by applicable Hong Kong law. If a legal right gives you a longer or different remedy, that legal right takes priority over this operational policy.