HELP / HUMAN CONTACT

SUPPORT FOR\nYOUR LEARNING.

Yanko support is the human contact point for learning, account, subscription, refund, privacy, and security questions in the Hong Kong service.

What support can help with

We can help with word-book selection, learning plans, review progress, practice behavior, reported defects, account access, subscription management, refund requests, and questions about the published privacy and terms pages.

What to include

For a learning issue, include the page, word book, approximate time, device/browser, and a short description of what happened. For a payment or refund question, include the account email, plan, payment date, and amount. Never send a password, full card number, security code, Cookie value, or access token.

Privacy and security requests

For data access, correction, deletion, or a suspected security problem, clearly label the request as privacy or security. We may ask for reasonable information to verify account ownership before discussing account data.

Response expectations

Support requests are handled in the order received. We will acknowledge a request when it reaches the support inbox and may ask follow-up questions before diagnosing an issue. Support is not an emergency service and cannot guarantee a specific resolution time.

Payment safety

Use only the checkout flow linked from Yanko when making a payment. Yanko will not ask you to email card credentials, passwords, or authentication codes.